+44 (0)28 4483 1043

OPEN: MON-FRI 9am-5:00pm

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Currently shipping to 80 worldwide destinations VIEW OPTIONS

Customer Service

Customer Service

Shipping & Delivery
We want to make your delivery as smooth as possible.  We send most parcels out via 1st Class Royal Mail unless otherwise requested. If a courier service is requested, you will be emailed your tracking number which you can use to locate your parcel. The tracking number can also be found in the order section of your online account. Simple!  There is normally an increased fee for courier shipping.
Privacy & Security
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.
When you make a purchase from our website, we do collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. idanceirish complies fully with all applicable Data Protection and consumer legislation, and we’ll treat all your personal information as fully confidential.
In order to serve you most efficiently, reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

Phishing
Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.
We'll never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from idanceirish.com requesting this kind of information, please don’t respond, but do let us know about it.

Cookies
Cookies are tiny text files stored on your computer when you visit certain web pages. idanceirish.com uses cookies to keep track of what you have in your basket and to remember you when you return to our site. To shop at idanceirish.com you need to have all cookies enabled, though you can still use the website for browsing and research purposes without them.
Minimum Age Policy
By placing an order through our site, you warrant that:
  1.  You are legally capable of entering into binding contracts;
  2.  You are at least 18 Years Old
 

Returns, Replacements, Refund and Cancellations

Thank you for Shopping at idanceirish Ltd.  Idanceirish wants you to be thrilled with your new purchase.  However, if you need to return exchange or cancel an item, we’re here to help.

Returns:

There are a few important things to keep in mind when returning a product you purchased from idanceirish online shop.

You have 30 Calendar days to return an item from the date you received it.

To be eligible for a return,

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging
  • Your item needs to have receipt or proof of purchase

(Please note refunds cannot be issued for personalised products made to your bespoke requirements unless deemed faulty – in these instances we strongly recommend that you are confident about sizing and requirements before ordering)

If you are returning from outside the EU please mark the package and customs slip “Returning to the manufacturer” to avoid delays and customs in charges

The Customer is responsible for the cost of return unless the item was sent out incorrectly or was faulty.  Please organise shipping for the returning goods and retain a receipt of postage ( We reccommend signed for) as proof of postage, as unfortunately we will not be able to accept responsibility for packages lost in transit.

The Postage cost of sending out replacements will be charged to the card used for the original order unless you specify otherwise.  If the original item was sent out incorrectly or is faulty then the replacement item will be sent out postage free and the cost of returning it to us will be refunded to your card.

Idanceirish products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Return of Faulty Goods:

Our goods are guaranteed by the manufacturers to be free of defects.  If you believe an item to be defective, we strongly recommend that you contact us before returning the item to us so we can confirm the fault and that it is not due to normal wear and tear or misfitting.

Please note that you will be charged out bound postage for exchanges and refunds unless the original item was faulty or despatched incorrectly.  On these rare occasions any replacement items would be sent free of charge  and would be refunded for the cost of sending the item back to us.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    

Ordering 

If you find that your order has only been partially delivered, this may be because other items are on back order.   You will be notified if this is the case. However, if your order is obviously incomplete, over-delivered or damaged, please email or call us.

Payment, Pricing & Promotions
If you acquire a coupon, discount or promotional discount code offered by idanceirish.com it's valid for use online only at idanceirish.com, and not in our shops or by phone, unless otherwise stated.

The following conditions apply:
 - For the promotional code to be valid, a valid product must be added to your basket.
 - Only one promotional code can be used per transaction.
 - If you have more than one promotional code, you may place separate orders.
 - Orders must be made prior to 23:59 on the closing date.
 - No cash alternative is available.
 - All offers are subject to stock availability.
 - All other John Lewis terms and conditions apply.
Viewing Orders
To find out more information on your past orders, please sign into your account. Please be aware that past orders will only be displayed if you signed in to your account when you ordered.

Items that you've returned to us will show us as Returned on the order itself.
Updating Account Information
If you wish to change or update your online account information (including your email address, password or communication preferences), simply go to your account page. Enter your email address and password, and you'll then be able to change the details that you originally gave.

Contact Us:

If you need to contact us please email us sales@idanceirish.com

Alternatively, you can call us on +44 (0) 28 44 831043 during our normal opening hours or write to us at  

                                                                                                                                                                                                                                                                                                                                idanceirish Ltd, 60 Killyleagh Street, Crossgar, Co. Down, BT30 9DQ        

 

 

Secure Purchase, Fast Delivery

All purchases are secured using Worldpay & Paypal  to ensure that your details are kept safe at all times. Our huge stocks mean that your delivery will be dispatched fast, and be with you in under 5 days from the time of your order.

Instructions for putting on a wig

  1. If putting a quiff/bump in the front of the hair, always use a “Bumpit” for a softer, more even effect.  Leave the desired amount of hair down at the front.  Then insert the “Bumpit” and comb the hair over the top of it, covering it completely and securing the hair in place with a large clip.
  2. Put the child’s hair in two pony tails.  One at the very top of the head, the other at the nap of her neck.
  3. Twist the top pony tail into a bun and secure with large clips.
  4. Put a donut over the bun to add the required extra height to the wig
  5. Put the wig on from the top.  Get the child to hold her head back.  Secure the comb into the top bun.
  6. Get the child to look down and stretch the wig under the bottom pony tail and secure the comb.
  7. Push all access hair up under the wig.  This can be clipped or plaited if it is easier.
  8. When clipping the wig on start at the ears. Use the long, strong clips in the correct colour for the best result. There is a little thumb grasp in the wig cap. Pull this forward to the ear and clip.  Do the same at the other side.  Then add clips where needed to secure the wig.  Be careful to clip into the cap only, do not catch the curls as this will make the wig frizz.
  9. Do not under any circumstances put clips through the main body of the wig.  This is not needed.
  10. When securing the hair band/ tiara, push it firmly back against the wig. Use whatever your hair accessory is to frame and shape the wig.  Cover the sides of the band/tiara with the wig.

For choice of colours, please refer to the chart below.

wig colours

Shoe Guide

When choosing Irish Dancing Shoes or pumps there are a few things to consider:

  • Think of the experience of the dancer
  • Think of Budget
  • Think of the level that the dancer dances at, i.e beginner
  • Think if the dancer is very competitive or dancing recreationally

Generally speaking Irish Dancing Pumps will be worn a size smaller than the dancer’s street shoe. This is to ensure that the dancer gets a good arch and point in their feet when dancing. However, if the dancer is a raw beginner or dancing recreationally and not competitively, then the pump can be fitted bigger to give comfort and provide growing room. For the competitive dancer, the pump must be fitted like a glove and the dancer is required to stretch it out over time so it will not fit comfortably to begin with.

Please see the individual Irish Dancing pumps we have in our online shop for a more detailed description of the products. The individual descriptions will determine which type/brand of pump will suit your dancer’s needs the best.

Irish Dancing Heavy Shoes are generally worn the same size as the dancer’s street shoe size.

The brands are differentiated by the type of tips and heels on the shoes. Please see the individual products for a more detailed description of each shoe. This will determine the best shoe to meet your dancer’s requirements. Please note Fays Heavy Shoes are one of the narrowest and neat fitting shoes available for dancers of all levels. They prove to be very popular with Championship level dancers.

If you are in doubt about which product would suit best, please consult with your Irish Dancing teacher or contact one of our experienced, helpful staff for some advice.

Children’s Shoe Size Conversion Chart – Inches to International

Shoe_Sizing_Guide _Children_jpeg

 

Adults Shoe Size Conversion Chart

Adults_Shoe_Sizing_guide_Jpeg

Class Orders

At idanceirish we provide a full range of class gear including shorts, polo shirts, Tracksuits, beginner skirts and anything else you would like for your class. All garments can be embroidered or printed with your own class logo, in colours of your choice.

We also offer class discounts on all our shoes, pumps, socks, wigs etc. if a class teacher or representative places the order.  Considerable discounts offered.

Please contact us for further consultation and prices at Josephine@idanceirish.com or call us on
+ 44 (0) 2844831043

Wholesale orders

idanceirish provides a wholesale service to other retailers and we ship worldwide.  We currently sell to a number of Retail Stores and Vendors worlwide and we would welcome your business in this growing number.  If you have a business and are interested in receiving further information about our company,  please contact us at Josephine@idanceirish.com or call us on
+ 44 (0) 2844 831043. We will be happy to supply you whatever your business needs.

Privacy Note: At idanceirish Ltd, we are comitted to ensuring your privacy.  Be assured that idanceirish Ltd does not sell or exchange any information about customers with 3rd parties.